Support — EU Compliance Kit
Email: support@justarobot.online
Typical reply within one business day (Central European Time). Include
your store's .myshopify.com domain and, if it's about a specific
product, a link to it — that lets us look at the right price history or
safety record straight away.
Getting started
Install the app. It creates the metafield definitions it needs and records your prices for the first time.
Open Settings and add the markets you sell to with their own currency. Your base currency is always tracked.
Place the blocks. In the theme editor, open a product template and click Add block inside the Product information section — not "Add section → Apps", which puts them in their own full-width section further down the page. Add Omnibus prior price under the price and GPSR product safety where you want the disclosure. Save.
Check the dashboard. Both blocks should read Active. If one reads Not placed, it isn't on your published theme yet.
Add safety records. Under GPSR records, create your manufacturers and EU Responsible Persons, then assign them to products (in bulk if you like). The coverage report shows what's left.
Questions merchants ask
Why does the badge say "lowest price since tracking began"? Because the product doesn't have 30 days of history yet. The app only knows prices from the day you installed, so it says so rather than implying a full month. After 30 days the label switches automatically. If you have earlier prices you can attest to, import them under Price history → Import.
Does it handle discount codes? No. The prior price is based on the variant's listed price and compare-at price. Discounts applied in the cart aren't part of what's shown on the product page, and the app doesn't track them.
Multiple currencies and markets? Yes. Each tracked currency has its own history and its own 30-day low; nothing is converted. Add markets in Settings.
Will it slow my storefront? No. The blocks read metafields that Shopify serves with your page. Nothing on your storefront calls our servers.
Can I show this only to EU visitors? Yes — each block has an "Only show to visitors in the EU/EEA" setting in the theme editor.
A product is missing GPSR information in one language. The coverage report lists every product and the language it's missing safety information for. Fix the entry in the product's GPSR section and the report clears on the next refresh.
Which products are in scope? Physical products sold into the EU. Gift cards are excluded automatically. Digital products and services you exclude yourself from the product page (so every exclusion stays visible in the coverage report), and you can override any product's scope the same way.
What happens to my data if I uninstall? Your price history is deleted after Shopify's 48-hour redaction window. Export it first from the dashboard if you want to keep it.
Is this legal advice? No. The app helps you display the information these rules call for. If you're unsure what your store needs to show, ask a lawyer who knows your markets.